At bola99, your privacy is our priority. This document clearly explains how we collect, use, store, and protect your personal data as a bola99 platform member. Please read it carefully before using our services.
Bola99 ("we", "platform", "bola99") is fully committed to protecting the privacy and security of personal data belonging to all members and users of our platform. This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection.
This policy explains what personal data we collect from you, why we collect it, how we use it, and the security measures we take to keep your data safe and protected at all times. We believe transparency in data management is the foundation of trust between bola99 and all our members.
This Privacy Policy applies to all your interactions with bola99 — including use of the bola99.my website, the bola99 mobile app, customer support services, financial transactions, and any communications with our team. If you do not agree with any part of this policy, please discontinue your use of the bola99 platform.
Bola99 only collects data that is necessary to provide you with the best possible service. We do not collect irrelevant or excessive data without a clear and legitimate purpose.
In the course of operating the bola99 platform, we may collect various types of personal data from you. Below are the categories of data we collect and the purposes for which they are collected:
| Data Category | Sample Data | How It's Collected |
|---|---|---|
| Identity Data | Full name, MyKad number, date of birth, photo | Registration form, KYC verification |
| Contact Details | Email address, phone number, postal address | Account registration, user profile |
| Financial Data | E-wallet details, transaction records, deposit/withdrawal history | Payment processing |
| Technical Data | IP address, device type, web browser, OS | Server logs, cookies |
| Usage Data | Betting history, games played, active session times | Platform activity logs |
| Communication Data | Live chat records, support emails, help tickets | Customer support interactions |
We may also receive your personal data from legitimate third parties, such as identity verification service providers, payment providers (Touch 'n Go eWallet, GrabPay, DuitNow, FPX), and Malaysian authorities where required by law.
Bola99 uses collected personal data solely for the following legitimate and stated purposes:
Important: bola99 does not use your data for purposes beyond those stated above without first obtaining your separate consent.
Bola99 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, we may share your data in the following limited circumstances:
In all of the above cases, we only share the minimum data necessary and ensure that recipients maintain data protection standards equivalent to or higher than our own.
Bola99 invests heavily in cybersecurity infrastructure to protect the personal data of all our members. Key security measures we have in place include:
While bola99 takes all reasonable steps to protect your data, no system is ever completely 100% secure. You also play an important role — never share your account password with anyone.
Bola99 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality of the bola99 platform. For more information on managing cookies in your browser, please refer to your browser's documentation.
Bola99 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by Malaysian law. In general:
When data is no longer needed, bola99 will ensure it is securely deleted using industry-standard methods to make certain it cannot be recovered.
As a bola99 member, you have the following rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA):
You have the right to request a copy of the personal data we hold about you at any time.
You may request that we correct any personal data that is inaccurate or incomplete.
You may request deletion of your personal data, subject to applicable legal obligations.
You may withdraw your consent to receive marketing communications at any time.
You may request your data in a machine-readable format for transfer to another platform.
You have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you are not satisfied.
To exercise any of the above rights, please contact the bola99 privacy team by email at privacy@bola99.my. We will process your request within 14 working days.
Bola99 takes the protection of children's privacy seriously. The bola99 platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.
Should we discover that a child's personal data has been collected inadvertently, we will take immediate steps to delete that data and close the associated account. Parents or guardians who suspect their child has registered on bola99 are urged to contact us immediately at support@bola99.my.
Reminder: If you suspect that a minor is using the bola99 platform, please report it to us immediately. Bola99 is committed to ensuring this platform remains free from underage users.
If you have any questions, concerns, or requests regarding this Privacy Policy or how bola99 handles your personal data, please reach out to us through the following channels:
The bola99 privacy team will respond to your enquiry within 3 working days. For formal complaints, please include "Privacy Complaint" in your email subject line so we can prioritise it accordingly.
Bola99 reserves the right to amend this Privacy Policy from time to time. Any significant changes will be communicated to you via email or in-platform notification. The "Updated" date at the top of this page will always reflect the latest version of this policy.
Six pillars of data protection that make bola99 a trusted betting platform in Malaysia.
All data transmitted between your device and bola99's servers is encrypted using 256-bit SSL — the same standard used by Malaysia's leading banks such as Maybank and CIMB.
Bola99's identity verification process uses a secure KYC system that complies with Malaysia's PDPA standards. Your documents — including copies of your MyKad — are stored and protected with full encryption.
Bola99 has never sold, rented, or disclosed your personal data to advertisers or third parties for their marketing purposes — and we never will. Your data belongs to you.
Transactions via Touch 'n Go eWallet, GrabPay, DuitNow, and FPX are processed through a PCI-DSS compliant payment gateway — no card or e-wallet details are stored on bola99's servers.
Bola99's Privacy Policy is fully drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct regular reviews to ensure ongoing compliance with the latest legislation.
You can access, correct, or request deletion of your data at any time through your account settings or by contacting the bola99 privacy team. Your personal data is always in your control.